FAQs

Have some questions? We might have the answers below.

Answers to your frequently asked questions

Website FAQs

  • Ideally, all of the content will be ready to go to prevent delays and help the project go smoothly, but we understand that isn't always possible and we’re happy to work within your timeframe.

  • The cost varies depending on the scope of your project. We with you to put together a package that fits your needs and budget.

  • For brand and website design, payments are broken into 2 parts. There’s a 50% non-refundable deposit paid before the project starts and the remaining balance on completion. Regular services such as digital marketing are invoiced monthly.

  • We’ve chosen to work with Squarespace and Shopify as website hosting platforms. Both are reliable, continuously improving, and adding more features.

  • Website hosting is a service that allows you to have your website on the internet. You will need to purchase a hosting plan with your provider (ie. Squarespace or Shopify). We’ll go through this process when you are ready to launch your site.

  • Yes, you’ll need to purchase your domain name and provide us with access to your account so we can connect it to your website. We recommend GoDaddy as one of the most affordable and reliable providers.

  • We’re more than happy to help with crafting your website copy from the information you’ve provided.

  • Photography isn’t our area of expertise, but we have some super talented photographers we love to work with.

  • Yes. If you require any updates and maintenance we’re here to help. We also offer training after your site is launched if you prefer to maintain it in-house.

  • Yes, your website deserves to be seen so we incorporate SEO practices into all of our websites.

  • Absolutely! All of the websites we create are responsive, meaning they'll look great on desktops, tablets, and smartphones.

Design FAQs

  • A moodboard can include colours, fonts, and image inspiration. It's a springboard for your project’s creative direction.

  • Your Brand Kit will include your logo variations, colour palette, typography, and logo usage. It's a guide for anyone working on your brand.

  • Yes! We have a range of printers we work with and we’re happy to manage this process for you.

  • The timeline for a project depends on its complexity. A brand design can take about 1-2 weeks, while a comprehensive brand overhaul might take a few months. We’re provide a project timeline in your project proposal.

  • We’ll need some info about your business, your project, your target audience, and any design preferences you have. The more you can share, the better the outcome!

THINKING ABOUT A PROJECT?

Say hello today!